DND Call Registry:Is this a Joke?


If you people remember there was something called as the Do Not Disturb call registry which was launched by the TRAI (telecom watchdog in India) in late 2007. This was setup to check the menace that unsolicited tele marketing calls was causing to the mobile & landline owners in India. Now this was launched amidst much fanfare with telecom customers heaving a heavy sigh of relief assuming that finally they can have that peaceful siesta or a private dinner with their special ones. But circa 2009 and the telemarketers are still at it.
So yours truly having registered for the DND call registry as soon as it was launched was still getting calls from all types of phone totting telecallers. So one fine day after getting repeated calls from a sales unit of another telecom company, I complained to Vodafone about the same. Now as usual, the advisor on the other line patiently took down my complaint. Then asked for the details of the number the call had come from, in a manner which the local police detectives would feel ashamed with. He said the number would be reported and I wouldnt get anymore calls from it. I very much got a call from it after a couple of days.
After almost a month, I received a text message from Vodafone saying that I had never received a call from the telecalling unit from that number ever which means that my service provider was essentially calling me a liar. I didnt feel it was worth my time to give the beleagured customer service executives a peace of my mind. After a couple of days, I got a call from a gentleman who claimed that Vodafone has sent a letter to Tata Indicom, to block his number as I had complained to Vodfone that I was getting marketing calls from his number. Now that was strange....
Here my service provider goes to the length of calling me a liar through a text message and then also takes care of my complaint....Strange are the ways in which Indian Telecom operators take care of customer delight.

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